TERMS AND CONDITIONS

1. Introduction
Welcome to Aquarela Brazilian Hair Salon. To ensure the best experience for all our clients, we have established the following terms and conditions. By booking a service with us, you agree to these policies.

2. Appointments

  • Appointments can be made online, by phone, or via WhatsApp.

  • A prepayment may be required to confirm your booking.

3. Cancellation and Refund Policy

  • If you need to cancel or reschedule, please notify us at least 48 hours in advance.

  • Cancellations within this timeframe can be rescheduled based on availability.

  • No-shows or cancellations within less than 48 hours will result in the loss of the prepaid amount, which is non-refundable.

  • Clients may reschedule their appointment a maximum of one time. If the appointment is canceled after the first rescheduling, the prepaid amount will not be refunded.

4. Late Arrivals

  • Please arrive on time for your scheduled appointment.

  • If you are more than 15 minutes late, your service may be shortened or rescheduled, subject to availability.

  • In cases of significant delays, the prepaid amount will not be refunded.

5. Payment Methods

  • We accept credit/debit cards, bank transfers, and cash.

  • Prepayment may be required for certain services.

6. Satisfaction Guarantee & Complaints

  • Your satisfaction is our priority. If you have any concerns about the result of your service, please contact us within 7 days of your appointment.

  • Clients must return to the salon for an assessment and necessary adjustments. We do not offer refunds without a prior in-salon evaluation and corrective service.

  • Adjustments will only be provided if the request falls within the guidelines of the original service.

7. Salon Rights

  • We reserve the right to refuse service to any client who displays inappropriate behavior or fails to comply with our policies.

8. Privacy & Personal Data

  • All customer information is kept confidential and used solely for communication and booking purposes.

9. Contact
For inquiries, cancellations, or rescheduling, please contact us via phone/WhatsApp:
+31 6 42213137.