1. Introduction

Welcome to Aquarela Brazilian Hair Salon. To ensure the best experience for all our clients, we have established the following terms and conditions. By booking a service with us, you agree to these policies.

2. Appointments

Appointments can be made online, by phone, or via WhatsApp.

A prepayment may be required to confirm your booking.

3. Cancellation and Refund Policy

If you need to cancel or reschedule, please notify us at least 48 hours in advance.

Cancellations within this timeframe can be rescheduled based on availability.

No-shows or cancellations within less than 48 hours will result in the loss of the prepaid amount, which is non-refundable.

Clients may reschedule their appointment a maximum of one time. If the appointment is canceled after the first rescheduling, the prepaid amount will not be refunded.

Where a refund is applicable under these terms, it will be processed within 14 calendar days of the cancellation confirmation.

4. Late Arrivals

Please arrive on time for your scheduled appointment.

If you are more than 15 minutes late, your service may be shortened or rescheduled, subject to availability.

In cases of significant delays, the prepaid amount will not be refunded.

5. Payment Methods

We accept credit/debit cards, bank transfers, and cash.

Prepayment may be required for certain services.

6. Satisfaction Guarantee, Corrections & Complaints

Your satisfaction is our priority. If you have any concerns about the result of your service, including a haircut, please contact us within 7 days of your appointment.

Clients must return to the salon for an in-person assessment before any correction can be offered. If necessary, we will provide reasonable adjustments in line with the original service.

Corrections are only available if the hair has not been cut, adjusted, coloured, treated, or otherwise modified by another hairdresser, salon, or third party after the original appointment. If the client visits another professional before contacting or returning to us, the right to a free correction will no longer apply.

We do not offer refunds without a prior in-salon evaluation and the opportunity to correct the service.

7. Salon Rights

We reserve the right to refuse service to any client who displays inappropriate behavior or fails to comply with our policies.

8. Privacy & Personal Data

All customer information is kept confidential and used solely for communication and booking purposes.

9. Contact

For inquiries, cancellations, or rescheduling, please contact us via phone/WhatsApp:
+31 6 42213137