TERMS AND CONDITIONS
1. Introduction
Welcome to Aquarela Brazilian Hair Salon. To ensure the best experience for all our clients, we have established the following terms and conditions. By booking a service with us, you agree to these policies.
2. Appointments
Appointments can be made online, by phone, or via WhatsApp.
A prepayment may be required to confirm your booking.
3. Cancellation and Refund Policy
If you need to cancel or reschedule, please notify us at least 48 hours in advance.
Cancellations within this timeframe can be rescheduled based on availability.
No-shows or cancellations within less than 48 hours will result in the loss of the prepaid amount, which is non-refundable.
Clients may reschedule their appointment a maximum of one time. If the appointment is canceled after the first rescheduling, the prepaid amount will not be refunded.
4. Late Arrivals
Please arrive on time for your scheduled appointment.
If you are more than 15 minutes late, your service may be shortened or rescheduled, subject to availability.
In cases of significant delays, the prepaid amount will not be refunded.
5. Payment Methods
We accept credit/debit cards, bank transfers, and cash.
Prepayment may be required for certain services.
6. Satisfaction Guarantee & Complaints
Your satisfaction is our priority. If you have any concerns about the result of your service, please contact us within 7 days of your appointment.
Clients must return to the salon for an assessment and necessary adjustments. We do not offer refunds without a prior in-salon evaluation and corrective service.
Adjustments will only be provided if the request falls within the guidelines of the original service.
7. Salon Rights
We reserve the right to refuse service to any client who displays inappropriate behavior or fails to comply with our policies.
8. Privacy & Personal Data
All customer information is kept confidential and used solely for communication and booking purposes.
9. Contact
For inquiries, cancellations, or rescheduling, please contact us via phone/WhatsApp:
+31 6 42213137.